The closing of the Hayne Banking Royal Commission in Australia is set to spark a race to regain the trust of customers lost over recent years, as financial institutions scurry to prove they have learnt their lesson and changed their ways.
According to Customer Communications expert Brett Dashwood, we are likely to see
Continue reading
Just because you’ve sent it, doesn’t mean your message is getting through. Here are three areas that are critical to understand to ensure that your customer communications are delivered and effective.
There are plenty of reasons why you communicate (or should communicate) with your customers.
This communication could be
Continue reading
I was asked to be interviewed on TripleM’s Drive Home with Cliff Reeve after the release of the final report from the Hayne Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.
Continue reading
With the release of the final report from the Hayne Royal Commission, here’s just a quick insight about what I feel the banks must now do and a lesson that many organisations can learn from.
The Banking Royal Commission final report has starkly exposed how banks treated their customers with
Continue reading