The closing of the Hayne Banking Royal Commission in Australia is set to spark a race to regain the trust of customers lost over recent years, as financial institutions scurry to prove they have learnt their lesson and changed their ways.
According to Customer Communications expert Brett Dashwood, we are likely to seeContinue reading
Just because you’ve sent it, doesn’t mean your message is getting through. Here are three areas that are critical to understand to ensure that your customer communications are delivered and effective.
There are plenty of reasons why you communicate (or should communicate) with your customers.
This communication could beContinue reading
With the release of the final report from the Hayne Royal Commission, here’s just a quick insight about what I feel the banks must now do and a lesson that many organisations can learn from.
The Banking Royal Commission final report has starkly exposed how banks treated their customers withContinue reading